Kelly’s dream is to become a receptionist. She loves to answer the phones at MSS, and dreams of one day working for a company answering phones and typing on the computer. Up until recently, Kelly did not understand why she was not a receptionist yet, or have an action plan to gain skills to become a receptionist. Now, Kelly has a Person-Centered outcome, which gives her many ideas for work she can do to build the skills needed to be a receptionist. In the one month she has been working on this, Kelly now knows that she is pretty good at dictating numbers, but needs to work on dictating names and word messages. She knows that she is able to recognize 25 of the 100 sight words, and is working on her reading and typing skills. For the first time in her life, Kelly is starting to understand the barriers she faces to becoming a receptionist, and has clear tasks and goals towards working to reduce those barriers. Kelly has never been more motivated to type, take messages, answer phones or learn to read and write. Her confidence is increasing, and she seems happy to be at MSS working towards her dream.